My husband and I had to make a switch in insurance companies because our previous company had just gone up way too much in our car/house premiums. I was nervous about switching since we had been with our other company so long and never really had any issues (but we didn't really have any claims either). Keith called and spoke with me directly and eased any concerns. I personally communicated with Emily in their office regarding the quotes and all the paperwork end of things. Emily has been amazing throughout this process and made everything a breeze! Plus, we saved over $1800 a year on car insurance with improved/increased coverage and $900 a year on our homeowners policy with improved coverage as well. I highly recommend Keith and his team!